Solutions
Quality Assurance & Mystery Shopping : Mystery Shopping Methodology
Our Mystery Shopping experts ensure unmatched professionalism and insights from your program.
LRA has applied the "LRA Difference" from its Quality Assurance solution to a more conventional mystery shopping offering, providing clients with a wealth of meaningful data from the field.
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Interested in learning more about LRA's Customer Experience Management solutions?
Our methodology allows us to maintain a high-level of consistency and professionalism in reporting that has historically been a weakness of "traditional" mystery shopping. We recruit shoppers with the needs of a specific client program in mind, conducting an in-depth screening, selection and training process – as well as our rigorous quality control measures on all reports - to ensure quality data. When you want to measure the experience around specific service or product "touch points," LRA's mystery shopping solution provides valuable performance data and meaningful, actionable insights.
LRA has developed a number of innovative approaches and products for gathering mystery shopping data in industries and business situations where it has been traditionally difficult to do so. LRA knows there is no replacement for the precise, operational insights that mystery shopping can provide and we’ve developed a range of solutions to help – read below to learn more!
LRA's TrueView: Essential Mystery Shopping
TrueView was developed to leverage your customers when conventional mystery shopping simply can't provide a thorough picture of the customer experience.
See How it WorksLRA's QuickView: Rapid Deployment Mystery Shopping
If you're rolling out a new product or service across multiple locations and a wide geography, LRA can provide data on the success of the implementation. Quickly.
See How It WorksOur QA Methodology
Our highly-trained team of QA consultants bring unmatched professionalism and knowledge to your evaluation program.
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