Solutions
Quality Assurance & Mystery Shopping
Get expert feedback through our advanced approach to experience evaluation.
As global leaders in Quality Assurance (QA) and Mystery Shopping services, we know that creating the "content" to support a consistent, exceptional customer experience is no guarantee that the experience will actually be delivered in the field. For more than two decades, LRA has been helping our clients — especially in the hotel and hospitality industries — measure that customer experience firsthand throughout the world.
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Interested in learning more about LRA's Customer Experience Management solutions?
Our corporate-level clients rest easy knowing that the customer experience that they have envisioned is being measured and assessed with an expert eye. Our location-level clients appreciate that
LRA's professional consultants are equipped to measure the customer experience thoroughly and consistently, and provide corrective guidance on the spot, if need be.
We customize each QA and Mystery Shopping program to meet the business goals of the client. The constants - our expertise in program design and management, knowledgeable and professional field consultants and shoppers, technology-based reporting, brand training programs and advanced analysis. The LRA difference ensures that our clients receive actionable, meaningful data and insights, not just reports to stack on a desk.
LRA's Quality Assurance & Mystery Shopping solutions are ideal for corporate and brand-level executives or unit operators who wish to conduct:
- Brand Assurance/Compliance Evaluations
- Standards Compliance Evaluations
- Customer/Guest Experience Evaluations
- Diagnostic Customer/Guest Experience Assessments
- Customer/Guest Service Delivery Evaluations
- Specific "touch point" Evaluations
- Emotional Audits
- Measurement of a Product, Service or Training Rollout/Implementation
- Mystery Shopping Involving Real Customers
Our QA Methodology
Our highly-trained team of QA consultants bring unmatched professionalism and knowledge to your evaluation program.
See How It WorksOur Mystery Shopping Methodology
Our Mystery Shopping experts ensure unmatched professionalism and insights from your program.
See How It Works
