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Organizational Development & Training

How do you create the organizational alignment to deliver what you've promised?

Simply articulating the optimal customer experience is no guarantee that this vision is being adopted in the field. LRA's Organizational Development & Training experts work with clients to implement the desired customer experience and effect true organizational change as an

internal branding company

, change management consultants and training resource under one umbrella. Depending on the client and the situation, an effective implementation plan may involve all of organizational development and training activities outlined below integrated into a cohesive organizational alignment plan or the design and delivery of a stand-alone training module. LRA's Organizational Development & Training experts work with our clients to customize the following:

  • Internal Communication and Internal Branding Plans
  • Rollout Strategy
  • Intranet and Internet Database Development
  • Creation of Field Training Tools & Activities
  • Training Module Instructional Design
  • Training Delivery
  • Workshop and Retreat Design and Facilitation
  • Innovation Workshop Facilitation
  • Corporate “University” Creation
  • Recruiting & Hiring Strategies
  • Orientation Program Development
  • eLearning/Distance Learning Applications
  • Culture Building Initiatives
  • Customer Service Consulting Training Plans
  • Organizational Alignment Plans

How do we do it?

We believe that organizational alignment and change management need to be enterprise-wide endeavors. Presenting a "flavor of the month" training initiative to frontline associates only and expecting behavioral change is simply unrealistic; LRA's approach, even with stand-alone customer service training programs, is to ensure that the entire organization is aligned around the training content and is prepared to practice what is preached, and that the content reinforces any internal branding. It is also important to us that our clients "own" their training, so that the reinforcement of the program principles are an everyday, ongoing occurrence, not a once a year phenomenon. With this in mind, LRA's organizational development, customer service consulting & training experts target the following groups and goals:

  • C-Level Leadership Development
  • Management Leadership, Coaching and Feedback Training
  • Job Skill Mastery
  • Front Line Customer Service Excellence
  • “Train the Trainer” Knowledge Transfer Modules
  • Service Excellence Champion/Advocate Training
  • Organizational Alignment - From the C-Suite to the Front Line
  • Relationship Building in Sales & Service