Organizational Development & Training
Deliver on your brand promise through enterprise-wide learning, development & training initiatives.
LRA's Organizational Development (OD) & Training solution ensures that the experience articulated in your brand promise is actually implemented in the field and delivered to the customer. Every touch. Every time.
Simply defining the optimal customer experience is no guarantee that this vision is being delivered. How we transform words and concepts on a page into a living, breathing service culture differs with each organization. The constant - LRA serves as equal parts organizational development expert, internal branding company, change management consultant and training resource in order to effect true organizational change.
We believe customer experience-focused change management needs to be an enterprise-wide endeavor. Presenting a "flavor of the month" training initiative to frontline associates alone can be counterproductive. LRA's approach is to ensure that the entire organization is aligned around the "internal brand" and desired customer experience, and that the training content and process reflects that agreement.
Our solutions are ideal for any organization seeking a customer-centric service culture via the following programs or initiatives:
- Internal Communication/Internal Branding
- Intranet and Internet Database Development
- Training Module Instructional Design
- Field Training Tools & Activities
- C-Level Executive Leadership
- Manager/Supervisor Leadership & Coaching
- Customer Service Excellence
- "Train the Trainer" Knowledge Transfer
- Relationship Building for Sales & Service
- Training Delivery
- Workshop/Retreat Design and Facilitation
- Recruiting & Hiring Strategies
- Orientation Program Development
- eLearning/Distance Learning Applications
- Culture Building Initiatives
- Customer Service Consulting Training Plans