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LRA Worldwide Receives President's Award From Radisson
Radisson Hotels & Resorts Awards LRA the Prestigious President's Award During the Carlson Hospitality Worldwide Annual Business Conference in Las Vegas
LAS VEGAS, NV; February 20, 2002 - During the February 2002 Annual Business Conference of Carlson Hospitality Worldwide, held at the MGM Grand Hotel in Las Vegas, LRAWorldwide was selected as the recipient of the prestigious President's Award, named Supplier of the Year, awarded and presented by Radisson Hotels & Resorts. The award was presented by Jay Witzel, President and COO of Radisson Hotels & Resorts and Trudy Rautio, Executive Vice President and CFO of Carlson Hospitality Worldwide. Receiving the award was Rob Rush, President and CEO, and Melissa Farrell, Vice President, both of LRAWorldwide. Farrell, who has direct responsibility for managing all client activities on behalf of Radisson stated, "We are honored to be the recipient of this prestigious award. The Carlson Companies, is a recognized global leader in the hospitality and travel sectors, and has relationships with many world-class suppliers. Therefore, to be selected from this great group of vendors by Radisson is very special and rewarding."
Rautio commented, "Over the past three years, Radisson has enjoyed a close partnership with LRA. We have worked together to design and implement an innovative program to measure and improve hotel quality and protect and enhance the Radisson brand. LRA has helped Radisson migrate all of its performance data to the Internet, using our proprietary KnowledgeNet website. We see clear indicators that our global brand and our portfolio of hotels is making significant progress in these important areas."
About Carlson Companies, Inc.
Carlson Companies, Inc. is a global leader in corporate solutions and consumer services in the marketing, travel and hospitality industries. Among the names in the Carlson family of brands are Regent International Hotels, Radisson Hotels & Resorts, Country Inns & Suites, Park Plaza and Park Inn Hotels, Radisson Seven Seas Cruises, T.G.I. Friday's, Carlson Wagonlit Travel, Carlson Marketing Group and Gold Points Rewards.
About LRA Worldwide, Inc.
LRA Worldwide, Inc. is a leading consulting, organizational development and research company that specializes in Customer Experience Management (CEM). LRA helps companies and brands design and deliver the optimal customer experience across all key touch points using an integrated suite of services that measure and improve service quality, customer satisfaction, employee performance, loyalty, customer advocacy and profitability. LRA specializes in "operationalizing the brand" - turning brand promise and customer strategy into operational reality. LRA's CEM practice areas include CEM Strategy Design, Standards Development & Content Management, Organizational Development & Training, Research and Quality Assurance & Mystery Shopping; these are either deployed together in a strategic manner to continually monitor and improve the customer experience or deployed individually to address a specific tactical client need.
LRA's clients include some of the world's leading companies and brands, including Starwood Hotels & Resorts, Hard Rock Hotels & Casinos, the PGA TOUR, Albertsons Supermarkets, the NBA and First Niagara Financial Group. For more information, visit the company's Web site at www.LRAworldwide.com
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