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Feature Article
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LRA on the Speaking Circuit
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New Clients We welcome these new clients to the LRA family:
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LRA in the News
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Personnel News 
LRA Promotes International Consultants LRA’s Quality Assurance & Mystery Shopping practice currently conducts site evaluations in more than 100 countries worldwide. Our network of newly-promoted Senior Consultants and Account Managers will ensure LRA has the optimal account support and expertise available in each region of the globe! LRA Worldwide Hires Paul Bauman as a Project Director for its Quality HORSHAM, Pennsylvania; May 3, 2007 – LRA Worldwide, Inc., a leading consulting and research firm in the growing sector of Customer Experience Management (CEM), announced Paul Bauman has joined the firm as a Project Director in the Quality Assurance practice. Bauman brings nearly ten years of project management experience to LRA, with an expertise in running complex, high-exposure projects. Bauman’s areas of expertise include managing projects involving quality control, software implementation, training and SOP development and implementation. Full Release LRA Worldwide Vice President of Marketing Zach Conen Appointed Adjunct Instructor at Northeastern University 
BOSTON, Massachusetts/HORSHAM, Pennsylvania; March 29, 2007 – Zach Conen, Vice President of Marketing for LRA Worldwide, Inc., was recently appointed as an adjunct instructor in the Sports Leadership program at Northeastern University. Conen |
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| About LRA Worldwide, Inc. LRA Worldwide, Inc., is a leading consulting, organizational development and research company that specializes in Customer Experience Management (CEM). LRA helps companies and brands design and deliver the optimal customer experience across all key touch points using an integrated suite of services that measure and improve service quality, customer satisfaction, employee performance, loyalty, customer advocacy and profitability. LRA specializes in “operationalizing the brand” – turning brand promise and customer strategy into operational reality. LRA’s tactical CEM practice areas include Customer Experience Strategy Design, Standards Development & Content Management, Organizational Development & Training, Research and Quality Assurance & Mystery Shopping; these are either deployed together in a strategic manner to continually monitor and improve the customer experience or deployed individually to address a specific client tactical need. LRA's clients include some of the world’s leading companies and brands, including Starwood Hotels & Resorts, Hard Rock Hotels & Casinos, the PGA TOUR, Albertsons Supermarkets, the NBA and First Niagara Financial Group. For more information, visit the company’s Web site at www.LRAworldwide.com. LRA Worldwide, Inc. |
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