For 25 years, LRA has been helping our clients — especially in the hotel and hospitality industries — measure customer experience firsthand, providing customized, innovative Quality Assurance, Brand Compliance and Mystery Shopping site visit programs throughout the world. We design our programs to inspect and measure brand compliance, service experience, facility cleanliness and conditions and cash integrity, among other vital components of the customer experience.
Our corporate clients — especially those with hundreds of locations, multiple call centers, global operations and thousands of employees — appreciate the peace of mind that comes with knowing that LRA’s consultants and shoppers are ensuring that the customer experience is being delivered as planned.
What is Mystery Shopping?
Mystery Shopping is a tool used by market research companies to measure quality of service. A mystery shopper is an independent auditor who, like an undercover agent, captures and records the customer's experience.
As a mystery shopper with LRA, you will be assigned to visit a business in-person or even make a telephone phone call as a genuine customer requesting a particular service or product. During your interactions with the associate(s) at the business (or on the telephone), you will be required to record your experiences and report them in our online system.
LRA has many different clients, in many different industries. Every shop is different. Each assigned shop will contain specific guidelines and instructions as to what you, the shopper, are to evaluate during the assignment. It is up to you to learn the specific requirements so that you can perform the shop correctly — and get compensated.
Compensation for successfully competed shops varies and will be indicated before you commit to an assignment.
Why LRA Mystery Shopping?
We are constantly looking for organized and attentive people to be our eyes and ears in brand-name hotels, resorts, casinos, stores, restaurants, and banks.
Mystery shopping is fun and rewarding as you can make a difference for future customers. Help us help our clients.
The Facts
- There is no application fee or cost to sign-up as a Mystery Shopper with LRA Worldwide.
- Personal information you provide is held in strict confidence.
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You must be 21 yrs of age or older to register as a mystery shopper.
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You can begin shopping once your application has been approved. You will be notified via e-mail upon approval.
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Be aware that some assignments require that you fill out a test first to determine your qualifications.
