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CASE STUDIES
LRA has helped clients across a wide range of industries achieve higher levels of performance and long-lasting results. Learn how we have worked with clients to achieve significant business results through our client case studies and success stories. Each client case study describes the client and their industry, the situation we faced, the solution to the challenge, and the results the client achieved.
ARAMARK Harrison
Lodging 
ARAMARK Harrison Lodging launched a powerful and innovative strategic
initiative in 2004, called the AHL Global Performance System
Dover Downs Gaming
& Entertainment, Inc.
LRA Helps Dover Downs Design and Implement an Employee Engagement eSurvey,
Reducing Turnover and Human Resources Costs
Grupo Posadas
LRA and Grupo Posadas design & implement PROMETEO - a powerful
tool for organizational change
Sam's Town Tunica
LRA and Sam's Town Tunica introduce the PRIME Customer Experience Program
Signature Flight Support
LRA works with Signature Flight Support to create a customer research
tool to provide "real-time" customer feedback and drive loyalty
Tournament Players Club
of the PGA TOUR
LRA and the TPC collaborate on an innovative brand assurance program
that keeps their members and guests returning for more
The Port Authority
of New York & New Jersey
LRA helps JFK, LaGuardia and Newark Liberty International Airports improve
the passenger experience
Westin
LRA designed and implemented a dynamic Brand Assurance Program to measure
and improve product and service quality and consistency at all Westin properties