Section Navigation
CLIENT TESTIMONIALS
“I can’t begin to tell you how well [LRA] conducted the training over the past two days; EXCELLENT job! Everyone, old and new staff, was pleased and energized with the training and ready to put what they learned to use. I have no doubt in my mind that the training our staff received will set them on course to being the best event service staff in all of professional sports. Again, I thank you for a job well done and look forward to seeing you soon.
Mr. Kynneth R. Sutton
Guests Services Manager
Washington Nationals Baseball Club
“I just wanted to take the opportunity thank you for the wonderful job you are doing this year. I can’t tell you what a pleasure it is to get on the phone with the hotel General Managers and to hear the positive comments. Over and over, I hear comments about your consultants’ professionalism, knowledge of our brand and standards, the credibility that their operational background adds and how the visits are a true learning experience. I could go on and on. As one GM noted, it is the spirit of positively driving improvement and not serving as the ‘clipboard police’ that makes such a difference.
So thanks again, and on behalf of Westin, ‘You Make us Proud!’”
Mr. Chuck Brown
Senior Director, Standards & Commitment – Westin Hotels & Resorts
Starwood Hotels & Resorts
“On behalf of all my Grizzly cubs we sincerely appreciate your visit to Memphis for the NBA’s Building Relationships for Sales and Service Success Program. I have heard nothing but positives all afternoon. You are welcome back anytime. Thank You.”
Andy Dolich
President of Business Operations
Memphis Grizzlies
“Last Thursday's training session was a great success. We have had overwhelmingly positive comments from our field staff. They all thought that the session was both informative and fun. We extend our thanks to you and the team for all of your assistance. I look forward to working with you again sometime in the future as well.”
Daniel R. Olsen
Director of Operations – Quality Assurance
Wyndham Hotels Worldwide
“We just finished our GOT II department head meeting, and at the end, we called up several associates and did some role playing using the video and cards. Everybody participated in the conversation…and the results were tangible.
As we were leaving the office, my produce manager, who normally spends 100% of his time in produce, saw that there were several carts on the lot and said ‘Come on, let's go get carts.’ WOW! My floral clerk saw a customer waiting for help in service deli while the service deli clerk was in the back room. Instead of asking the customer to hold on, she just hopped right back behind the counter and serviced the customer herself.
All of the associates agreed that this is something that everyone in the store should participate in. So, to sum it up, this was a great exercise for my associates and I know this can only help us get better!”
Sherrie Anderson
Store Director #6560
Albertsons Supermarkets
“I had a great chat with a GM yesterday on their [first] LRA inspection. [He] was complimentary of the program and the value that they got out of the process. He said that the information and how it was relevant to the brand standards and their ability to focus on Guest Service opportunities will greatly help them on their service excellence journey. I know that you and your team worked extremely hard to get us to this point… If I were to ask you back in March what I would want a property to say after a first visit, I couldn’t ask for much more than his testimonial… I am confident that this program will benefit our brand immensely.”
Paul Gardian
Executive Director of Brand Operations
Delta Hotels
“I am so excited and pleased with the Patient Care Gold Standards standards. As I was sitting and observing today during the training, I just thought, "This is awesome!" From what I can see so far, I think that it will make a huge difference in continuing to set us apart from our competition.
KUDOS goes out to the entire team for putting this together! Great Job!”
Ms. Lesley H. Robinson
Field Operations Supervisor
Quest Diagnostics Incorporated