LRA Worldwide, Inc.

Careers

Current Openings

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Culinary Operations Specialist - USA

LRA is currently accepting applications for Quality Assurance Consultants to service our upscale foodservice accounts. Only candidates with managerial experience in upscale foodservice or  luxury/upscale hotel F&B will be considered.  Preference will be given to candidates who live in the United States Mid-Atlantic and Northeast regions. 

Quality Assurance Consultants will be responsible for effectively conducting inspections for various brand assurance programs according to specific client requirements, and deliver meaningful and accurate summary presentations of your evaluation findings to key property level executives.  Consultants must be assertive, well-spoken, and have the ability to present materials in a friendly, helpful and professional manner. Your goals and objectives must align with LRA’s core values: courtesy, professionalism, responsiveness and a devotion to client satisfaction.

This position is 100% travel. Trips are traditionally scheduled in two-week blocks, with approximately two weekends home (4 total days) per month.

All candidates must meet the following requirements:

At least three years of management experience in one or more of the following:

• Luxury/High-End Hotel Food & Beverage
• Upscale Corporate Dining/Foodservice
• Upscale Restaurant
• Willingness and ability to travel 100%
• Valid Drivers License
• Valid Passport
• Ability to work both independently and with a team
• Ability to address issues quickly and responsively
• Ability to use Microsoft Office applications as well as a laptop with minimal assistance
• Outstanding written and verbal communication skills
• Available credit line of $7,500 USD
• Live within one hour of a major airport

Luxury/High-End Hotel Room Operations management experience is also preferred, but not required.

If you are interested in applying for this position, submit your application now. If you have additional questions, please contact careers@lraworldwide.com.

About LRA Worldwide, Inc.
LRA Worldwide, Inc., based in Horsham, PA, (a suburb of Philadelphia) is a leading consulting and research company specializing in Customer Experience Management (CEM).  As a leader in this rapidly-evolving space, LRA is uniquely positioned to be the "go-to, first choice" provider for leading companies and brands interested in optimizing the customer experience.  LRA’s provides both strategic and tactical activities and services that assess, design, implement, and measure customer experiences, service quality, customer satisfaction, employee performance, loyalty and profitability.

LRA clients include a diverse group of leading companies and brands across a number of core verticals, including: Hospitality, Gaming & Leisure, Sports & Entertainment, Travel and Transportation; and non-core verticals including Financial Services, Healthcare, Real Estate, Retail, and Consumer Services.  Clients include Starwood Hotels & Resorts Worldwide, Foxwoods, Hyatt Hotels, Marriott Vacation Club International, the National Basketball Association, the PGA TOUR, International Speedway Corp. (NASCAR), Churchill Downs Inc., ARAMARK Corporation, Station Casinos, VIA Rail Canada, NetJets, Toll Brothers, Inc., Quest Diagnostic, and many more.

Over the past five years, we've expanded our focus beyond our hospitality industry roots, as companies in other industries have begun to closely examine and work to improve their customer experience in order to gain a competitive advantage: 

Our business is organized as follows:

• Customer Experience Consulting
• Standards Development & Content Management
• Organizational Development & Training
• Research
• Quality Assurance & Mystery Shopping