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NEWS & RESOURCES
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eNEWSLETTERS 2006 - click on link to read article:
Fourth Quarter, 2006
There's No Place Like Home: The New Paradigm of Hotel as Home
Third Quarter, 2006
Put Your Money Where Your Metrics Are: How to Link Customer Experience
to Employee Evaluation, Rewards & Recognition Within A Culture
of Accountability
Second Quarter, 2006
Sweet Emotion — Brands Look to Send the Consumer on an Emotional
Roller Coaster
First Quarter, 2006
Case Study: Grupo Posadas - How Prometeo Turned Every Guest Experience
into
a Fiesta!
Media Kit
Fact Sheet
Executives