LRA Worldwide - eNewsletters for 2001

News & Resources

eNewsletters

LRA's Loyalty Leader is a quarterly bellwether of what's new in the world of customer experience.

LRA's Loyalty Leader publication has evolved along with the field of Customer Experience Management. In its current incarnation, it is a valuable quarterly resource for more than 10,000 subscribers, providing insightful feature articles, consultant tips and industry best practices, as well as pertinent company news. The Loyalty Leader archives provide a solid historical guide to the growth of CEM in general and LRA in particular; the current issues of the Loyalty Leader outline how LRA helps clients deliver exceptional experiences.

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2011	2004
2010	2003
2009	2002
2008	2001
2007	2000
2006	1999
2005

eNewsletters - 2001

Spring-Summer 2001
Spotlight on Best Western International - "Revitalizing the Brand", an interview with Jim Evans, President & CEO; A Profile: Wyndham ByRequest - an examination of how Wyndham is using Personalization and Technology to redefine the guest experience; "Who Said Hospitality is Complicated?" - a profile on Starwood Hotel's ABC's of Housekeeping program; Senior housing industry leader Balanced Care Corporation "Embraces Brand Strategy and Quality"; LRA Worldwide expands international offices…London-based Europe, Middle East and Africa office relocated, and LRA opens new Asia-Pacific office in Singapore.

1st Quarter 2001
Spotlight on Sol Meliá: Spain's Largest Hotel Company Becomes Global Leader; Red Lion Flourishes Under Hilton Ownership; LRA CEO Speaks on Branding to Trade Group; Airports Focus on Customer-Passenger Satisfaction

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