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NEWS & RESOURCES
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eNEWSLETTERS 2000 - click on link to read article:
Third
Quarter 2000 (PDF)
Spotlight on Radisson Hotels Worldwide, "The
Radisson 100% Guest Satisfaction Guarantee,
Guaranteeing Satisfaction Drives Guest Loyalty",
says Radisson, an interview with Sue Geurs,
Regional Vice President of Operations and
Steve Outwater, Senior Director-Guest Services
of Radisson; LRA Worldwide announces opening
of London office
Second
Quarter 2000 (PDF)
Spotlight on Hilton Hotels Corporation, "The
Hilton Balanced Scorecard", an interview
with William M. Brooks, Vice President, Brand
Management and Performance of Hilton Hotels
Corporation; also a research feature entitled
"Checking In? LRA research reveals lodging
industry reservation, arrival and check-in
experience needs fixing."
Second
Quarter 2000 (PDF)
Spotlight on Hilton Hotels Corporation, "The
Hilton Balanced Scorecard", an interview
with William M. Brooks, Vice President, Brand
Management and Performance of Hilton Hotels
Corporation; also a research feature entitled
"Checking In? LRA research reveals lodging
industry reservation, arrival and check-in
experience needs fixing."
First
Quarter 2000 (PDF)
The LRA Worldwide Lodging Industry State of
the Room 2000 Study, "Study finds hotels
close century in perhaps best shape ever…Report
confirms technology is the "Hot"
amenity"
Media Kit
Fact Sheet
Executives