News & Resources
In The News
LRA's point of view on customer experience has been covered extensively via a variety of media outlets.
LRA is a recognized leader in the field of Customer Experience Management, and our point of view on customer experience and examples of our client work appear throughout the news media. Whether in industry trades or general business publications, our subject matter experts have been in the forefront of leading the dialogue on the impact of customer experience on real-life business outcomes.
In The News - 2012
Bang for the Buck: Enhancing Your Team's Loyalty Know-How
By Shannon Dooley
Hotel Business Review - March 27, 2012
By Shannon Dooley
Hotel Business Review - March 27, 2012
Examining the Certification/Continuous
Improvement Connection
By Glenn Hasek
Green Lodging News - January 20, 2012
By Glenn Hasek
Green Lodging News - January 20, 2012
Green Guidelines Help Hotels Reduce Operating Costs and Carbon Footprint
By Pat Maher
Hotel Business - January 15, 2012
By Pat Maher
Hotel Business - January 15, 2012
