News & Resources
In The News
LRA's point of view on customer experience has been covered extensively via a variety of media outlets.
LRA is a recognized leader in the field of Customer Experience Management, and our point of view on customer experience and examples of our client work appear throughout the news media. Whether in industry trades or general business publications, our subject matter experts have been in the forefront of leading the dialogue on the impact of customer experience on real-life business outcomes.
In The News - 2010
Skeletal Staffs, Crunched Cash Flows, Depleted Capital Budgets
By Harvey Chipkin
Luxurytravel360.com - February 22, 2010
By Harvey Chipkin
Luxurytravel360.com - February 22, 2010
Green Key Boost for US
Ecotourism
The Independent - February 3, 2010
The Independent - February 3, 2010
4 Questions for Oliver Poirot: CEO of Accor North America and Motel 6
By Len Vermillion
Lodging Magazine - February 1, 2010
By Len Vermillion
Lodging Magazine - February 1, 2010
Accor U.S. Adopts "Made in Canada" Green Key
Canadian Lodging News - February 1, 2010
Canadian Lodging News - February 1, 2010
Green Hotel Certification Programs Snowball, Sparks Confusion
Eco Green Hotels - January 12, 2010
Eco Green Hotels - January 12, 2010
