News & Resources
In The News
LRA's point of view on customer experience has been covered extensively via a variety of media outlets.
LRA is a recognized leader in the field of Customer Experience Management, and our point of view on customer experience and examples of our client work appear throughout the news media. Whether in industry trades or general business publications, our subject matter experts have been in the forefront of leading the dialogue on the impact of customer experience on real-life business outcomes.
In The News - 2009
Hospitality Across Generations: Move Over Black Tie, Hello Blue Jeans!
By Rob Rush
Hotel Executive - December 7, 2009
By Rob Rush
Hotel Executive - December 7, 2009
Green Hospitality Steals the Show
EcoGreen Hotels - December 3, 2009
EcoGreen Hotels - December 3, 2009
'Green' Vendors Had Strong Presence at This Year's IH/M&RS
By Glenn Hasek
Green Lodging News - November 12, 2009
By Glenn Hasek
Green Lodging News - November 12, 2009
Riding High Through the Recession - What Jam Bands Can Teach the
Brands
By Rob Rush
Hotel Executive - September 22, 2009
By Rob Rush
Hotel Executive - September 22, 2009
TEAM Effort Will Tout Responsibility on Beer Cups across the NFL
By Don Muret
Sports Business Journal - August 3-9, 2009
By Don Muret
Sports Business Journal - August 3-9, 2009
Hoffman Pins Sears Centre Turnaround on Concert Promotion
By Ashok Selvam
Chicago Daily Herald - July 9, 2009
By Ashok Selvam
Chicago Daily Herald - July 9, 2009
Building Emotional-Intelligence Quotient in the Workplace
By Conni Billé
Training Magazine - June 18, 2009
By Conni Billé
Training Magazine - June 18, 2009
Process vs. Personality: Achieving Balance in Your Guest Experience
By Rick Reilly
Lodging - May 26, 2009
By Rick Reilly
Lodging - May 26, 2009
Interview with Rob Rush and Stan Lashner of LRA Worldwide
Executive Leaders Radio, WWDB-AM - April 13, 2009
Executive Leaders Radio, WWDB-AM - April 13, 2009
Serenity Prayer for Sports: Surrender What You Can’t Control
By Zach Conen
Sports Business Journal - March 24, 2009
By Zach Conen
Sports Business Journal - March 24, 2009
Make the "G" and the "E" in GREEN Stand for "Guest Experience"
By Rob Rush
Hotel Executive - March 16, 2009
By Rob Rush
Hotel Executive - March 16, 2009
Hotel Star Ratings a Standard for Inconsistency, Confusion
By Jeri Clausing
Travel Weekly - March 4, 2009
By Jeri Clausing
Travel Weekly - March 4, 2009
Extra Income: How to Get More Revenue Poolside
By Judy Kenninger
Resort and Recreation - February 10, 2009
By Judy Kenninger
Resort and Recreation - February 10, 2009
How Many Stars are Too Many? The "Star Tsar" Knows
By Rob Rush
Hotel Business Review - January 21, 2009
By Rob Rush
Hotel Business Review - January 21, 2009
