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Acting the Part in Customer Service
By Shannon Pruce

Lodging Hospitality: August 1, 2008

Service Culture – Consider Four Basic Elements
By Rob Rush

Sales and Service Excellence: July 6, 2008

Choice Future Makes Entrance at Annual Convention
By Stefani C. O'Connor

Hotel Business: June 13, 2008

Consistency – the Key to Success
By Rob Rush

HotelExecutive.com: June 6, 2008

Does Your Guest Satisfaction and Mystery Shop Data Harmonize...
or Just Make Noise?
By Rob Kaplan-Sherman

Hotel News Resource: May 28, 2008

Champion of the Month
Liliahn Johnson, Director of Fan Development, NBA
1 to 1 Media: May 2008

Get Paid to Shop!
Reported by Nydia Han

6 Action News: April 28, 2008

The Importance of Customer Experience in a Downturn
By Jeff Gurtman

DestinationCRM: April 15, 2008

Like Life, Business Is a Long, Strange Trip
Philadelphia Business Journal: March 28, 2008 (Adobe .PDF Format)

Business Travel News' 2008 U.S. Hotel Chain Survey
JW Marriott Wins Upscale As Marriott, Hilton Dominate
Four Seasons, Ritz-Carlton Tie As Deluxe Tier Leads Rate Growth
Days Inn Tops Closely Contested Economy Rankings
By Michael Baker
Business Travel News: March 17, 2008

Insider: Experience Innovation – The Next Generation
By Rob Rush

HotelExecutive Insider: March 14, 2008 (Adobe .PDF Format)

Experience Innovation – The Next Generation
By Rob Rush

HotelExecutive.com: March 6, 2008 (Adobe .PDF Format)

LRA’s Rush: Customer Satisfaction Hits the Bottom Line
By Jacqueline Durett

Consulting Magazine: February 28, 2008

The Science of the Customer Experience
By Eric Krell

1to1 Weekly: February 25, 2008

The Importance of 'Customer Experience' in a Downturn
By Jeff Gurtman

Hotel News Resource: February 21, 2008

Up Close and Personal
By Gary Wollenhaupt

Retail Customer Experience: February 13, 2008

Tourism: There are two new (human) faces at the Philadelphia Zoo
By Peter Van Allen

Philadelphia Business Journal: January 25-31, 2008 (Adobe .PDF Format)

Insider – Culture: It's Not Just for Anthropologists - By Rob Rush
Hotel Executive Insider: January 8, 2008 (Adobe .PDF Format)

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