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Acting the Part in Customer Service
By Shannon Pruce
Lodging Hospitality: August 1, 2008
Service Culture – Consider Four Basic Elements
By Rob Rush
Sales and Service Excellence: July 6, 2008
Choice Future Makes Entrance at Annual Convention
By Stefani C. O'Connor
Hotel Business: June 13, 2008
Consistency – the Key to Success
By Rob Rush
HotelExecutive.com: June 6, 2008
Does Your Guest Satisfaction and Mystery Shop Data Harmonize...
or Just Make Noise?
By Rob Kaplan-Sherman
Hotel News Resource: May 28, 2008
Champion of the Month
Liliahn Johnson, Director of Fan Development, NBA
1 to 1 Media: May 2008
Get Paid to Shop!
Reported by Nydia Han
6 Action News: April 28, 2008
The Importance of Customer Experience in a Downturn
By Jeff Gurtman
DestinationCRM: April 15, 2008
Like Life, Business Is a Long, Strange Trip
Philadelphia Business Journal: March 28, 2008 (Adobe .PDF Format)
Business Travel News' 2008 U.S. Hotel Chain Survey
• JW Marriott Wins Upscale As Marriott, Hilton Dominate
• Four Seasons, Ritz-Carlton Tie As Deluxe Tier Leads Rate Growth
• Days Inn Tops Closely Contested Economy Rankings
By Michael Baker
Business Travel News: March 17, 2008
Insider: Experience Innovation –
The Next Generation
By Rob Rush
HotelExecutive Insider: March 14, 2008 (Adobe .PDF Format)
Experience Innovation – The Next Generation
By Rob Rush
HotelExecutive.com: March 6, 2008 (Adobe .PDF Format)
LRA’s Rush: Customer Satisfaction Hits the Bottom Line
By Jacqueline Durett
Consulting Magazine: February 28, 2008
The Science of the Customer Experience
By Eric Krell
1to1 Weekly: February 25, 2008
The Importance of 'Customer Experience' in a Downturn
By Jeff Gurtman
Hotel News Resource: February 21, 2008
Up Close and Personal
By Gary Wollenhaupt
Retail Customer Experience: February 13, 2008
Tourism: There are two new (human) faces at the Philadelphia Zoo
By Peter Van Allen
Philadelphia Business Journal: January 25-31, 2008 (Adobe .PDF Format)
Insider – Culture: It's Not Just for Anthropologists - By Rob Rush
Hotel Executive Insider: January 8, 2008 (Adobe .PDF Format)
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