News & Resources
In The News
LRA's point of view on customer experience has been covered extensively via a variety of media outlets.
LRA is a recognized leader in the field of Customer Experience Management, and our point of view on customer experience and examples of our client work appear throughout the news media. Whether in industry trades or general business publications, our subject matter experts have been in the forefront of leading the dialogue on the impact of customer experience on real-life business outcomes.
In The News - 2004
The Bygone Era of "If You Build It, They Will Come"
National Hotel Executive Magazine – The Hospitality Forum: December 2004
National Hotel Executive Magazine – The Hospitality Forum: December 2004
"It's All About the Experience"
Golf Business Magazine: November 4, 2004
Golf Business Magazine: November 4, 2004
Where to Go Next.com - Travel News
WheretoGoNext.com: February 20, 2004
WheretoGoNext.com: February 20, 2004
