News & Resources
In The News
LRA's point of view on customer experience has been covered extensively via a variety of media outlets.
LRA is a recognized leader in the field of Customer Experience Management, and our point of view on customer experience and examples of our client work appear throughout the news media. Whether in industry trades or general business publications, our subject matter experts have been in the forefront of leading the dialogue on the impact of customer experience on real-life business outcomes.
In The News - 1999
Satisfaction Guaranteed
Lodging: November 1999
Lodging: November 1999
Sweet dreams are made of this
USA Today: August 31, 1999
USA Today: August 31, 1999
Taking Guesswork out of Guest Satisfaction
HotelInteractive.com: August 16, 1999
HotelInteractive.com: August 16, 1999
