News & Resources
LRA is helping lead the dialogue in and around the world of Customer Experience Management.
We are proud of the role that LRA has played in helping to make "customer experience" a more mainstream business practice. Our position of thought leadership has allowed us to contribute to the "experience" dialogue through the years via a wide range of company press releases, bylined articles, op-ed pieces, columns and feature articles. The featured and archived information within our "News & Resources" section provides a good overview of the evolution of CEM, a general education on how "experience" matters, and – of course – a range of examples of how LRA helps clients deliver exceptional experiences. Every touch. Every time.
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Spotlight
The Loyalty Leader: Q1 2010
Hospitality Across Generations: Move over Black Tie, Hello Blue Jeans!
The first sign of the times, you ask? Perhaps it was back in 2006 when Ritz-Carlton looked in the mirror and realized that "Ladies and Gentlemen serving Ladies and Gentlemen" didn’t exactly apply to a 32-year-old CEO in jeans and a t-shirt. In a nod to the changing demographics of those who consumed "luxury," Ritz loosened up a bit, recognizing the need for a generational component to its time-honored and revered operational and guest service standards.
Get RSS Feeds from LRA WorldwidePatronView™ Provides Public Venue Industry with Real-Time Feedback on the "Patron Experience"March 11, 2010 Green Key Global to Conduct Panel Session on Sustainable Lodging Practices at Hoosier Hospitality ConferenceMarch 10, 2010 LRA Worldwide Awarded British Airways Opportunity GrantJanuary 27, 2010
Comment: Rob Rush on Loyalty SchemesBy Rob RushHotel Management Asia - March 8, 2010 The 'Warm and Fuzzy' ScoreBy Rick ReillyHotel News Resource - February 23, 2010 Skeletal Staffs, Crunched Cash Flows, Depleted Capital BudgetsBy Harvey ChipkinLuxurytravel360.com - February 22, 2010
1st Quarter, 2010Hospitality Across Generations: Move over Black Tie, Hello Blue Jeans!
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