News & Resources
LRA is helping lead the dialogue in and around the world of Customer Experience Management.
We are proud of the role that LRA has played in helping to make "customer experience" a more mainstream business practice. Our position of thought leadership has allowed us to contribute to the "experience" dialogue through the years via a wide range of company press releases, bylined articles, op-ed pieces, columns and feature articles. The featured and archived information within our "News & Resources" section provides a good overview of the evolution of CEM, a general education on how "experience" matters, and – of course – a range of examples of how LRA helps clients deliver exceptional experiences. Every touch. Every time.
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Spotlight
The Loyalty Leader: Q4 2011
It's Not Just About the Bonus Points Anymore: Rethinking the Elite Guest Experience
By Shannon Dooley, Operations Manager
Quality Assurance
It was almost the perfect weekend. In the middle of an otherwise long stretch of business travel, I rewarded myself with a three-night weekend stay at a posh, branded resort just minutes from Las Vegas. For me, the trip was "free" or as free as things get in this day and age...
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Vintage Senior Living and LRA Worldwide Partner on Service Excellence Initiative December 7, 2011 Green Key Global Invited to Speak at Green Lodging & Hospitality Conference November 1, 2011 LRA Worldwide CEO Rob Rush to Participate in Hospitality Industry Seminar Series at Penn State University November 1, 2011
Examining the Certification/Continuous Improvement ConnectionBy Glenn HasekGreen Lodging News - January 20, 2012 Gathering Customer Feedback on the SlopesBy Tom Hoffman1to1 Media - October 19, 2011 It's Not Just About the Bonus Points Anymore: Rethinking the Elite Guest Experience By Shannon DooleyHotel Business Review - October 11, 2011
1st Quarter, 2011The Wild West – Consumers and Hoteliers Try to Cope in the Era of Social Media
2nd Quarter, 2011Creating a QA Culture Media
3rd Quarter, 2011Engaging the Guest Emotionally
4th Quarter, 2011It's Not Just About the Bonus Points Anymore: Rethinking the Elite Guest Experience
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