Section Navigation
- Rob Rush
President & CEO - Stan Lashner
Chief Operating Officer - Paul Rubin
Chief Financial Officer - Constance
Billé, M.Ed.
Director of Organizational Development & Training - Zachary Conen
Vice President of Marketing - Ted Fisch
Vice President of Business Development - Robert Kaplan-Sherman
Senior Vice President & Managing Director, Research - Robert Lüsch
Director of Information Technology - Alan MacFarland
Vice President of
Human Resources - Nancy Peel
Director of Standards Development and Content Management - John Roberto
Senior Vice President & Managing Director,
Quality Assurance Group
LEADERSHIP
NANCY PEEL
Director of Standards Development and Content Management
Nancy Peel directs LRA's Standards Development & Content Management practice area. Nancy has extensive experience in helping world-class organizations document and communicate quality standards, procedures and business practices. Nancy's unique skill-set blends information architecture competencies with technical writing ability necessary to produce innovative information platforms for clients around the globe. Nancy joined LRA Worldwide after spending 18 years with Westin Hotels & Resorts and 3 years as an independent business consultant. As Director of Standards and Quality Assurance for the Westin Brand, Nancy managed the standards and quality assurance inspection and reporting programs for 85 global hotels. She also directed the design and implementation of the Westin Web, a secure Intranet web site presenting 4,000 reference topics in English, French and German.
As an independent consultant, Nancy has completed similar projects with Troon Golf (developed standards, orientation and service training materials), Starbucks Coffee International (developed a secure extranet to communicate international business systems), and Seattle University. Nancy holds a B.A. in Hotel, Restaurant and Institutional Management from Michigan State University.