LRA Worldwide - Leadership - Nancy Peel, Director of Standards Development and Content Management

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Leadership : Nancy Peel, Director of Standards Development and Content Management

Nancy Peel directs LRA's Standards Development & Content Management practice area. Nancy has extensive experience in helping world-class organizations document and communicate quality standards, procedures and business practices. Nancy's unique skill-set blends information architecture competencies with technical writing ability necessary to produce innovative information platforms for clients around the globe. Nancy joined LRA Worldwide after spending 18 years with Westin Hotels & Resorts and 3 years as an independent business consultant. As Director of Standards and Quality Assurance for the Westin Brand, Nancy managed the standards and quality assurance inspection and reporting programs for 85 global hotels. She also directed the design and implementation of the Westin Web, a secure Intranet web site presenting 4,000 reference topics in English, French and German.

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As an independent consultant, Nancy has completed similar projects with Troon Golf (developed standards, orientation and service training materials), Starbucks Coffee International (developed a secure extranet to communicate international business systems), and Seattle University. Nancy holds a B.A. in Hotel, Restaurant and Institutional Management from Michigan State University.