About Us
Leadership
LRA's leadership team is defined by customer experience subject matter expertise and thought leadership.
Meet LRA's leadership. Our team represents some of the pioneering thought leadership in the field of Customer Experience Management, as well as subject matter expertise for each of LRA's CEM solutions.
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Interested in learning more about LRA's Customer Experience Management solutions?
Rob Rush
President & CEO
Stan Lashner
Chief Operating Officer
Paul Rubin
Chief Financial Officer
Constance Billé, M.Ed.
Director of Organizational Development & Training
Mike Phillips
Senior Vice President, Research
Zachary Conen
Vice President of Sales and Marketing
Nancy Peel
Director of Standards Development & Content Management
John Roberto
Senior Vice President & Managing Director, Quality Assurance
Jeff Gurtman
Director of Mystery Shopping
