2 MILLION FANS REIMAGINELearn More
THE RACE EXPERIENCE
DEFINING THE PREMIUM SHOPPINGLearn More
EXPERIENCE IN THE MIDDLE EAST
Quality audits drive guest satisfaction, revpar growth, and consistent global experiencesLearn More
The Leader in Customer
LRA Worldwide is the leading global provider of Customer Experience Measurement services for multinational companies with complex customer interactions. For over 30 years, LRA’s innovative brand standards audits, quality assurance inspections, mystery shopping programs, research, and consulting services have helped ensure our clients deliver consistent, memorable, and differentiated experiences to their customers. Many of the world's preeminent global hospitality brands, as well as companies in the gaming, dining, healthcare, sports and entertainment, real estate, retail and travel industries choose LRA to help them measure and improve the customer experience.
News & PRESS
LRA Worldwide CEO Rob Rush Moderating Panel at 2014 Cornell Hospitality Research Summit
LRA Worldwide, a leading provider of Customer Experience Measurement services for the global hospitality and travel industries will be participating in the 2014 Cornell Hospitality Research Summit (CHRS) next week.Read More
Future Perfect- Passengers shape the air travel experience of tomorrow
If you want to find out what George Jetson might experience on a cross-country flight in the Digital Age, you have to go to Anaheim, CA, to get your answer.Read More
I AM LRA
Pablo Villa, Operations Manager
From his field base in Buenos Aires, Pablo measures the customer experience at locations throughout Latin America. "I am a part of positive change."
We began working with LRA because of their global reach and industry expertise, but we are regularly reminded that we made a wise choice based on the partnership and dedication of the LRA Marriott team. Great people delivering great service is what we strive for at Marriott and that’s what we get from LRA.
Jim Dausch, Senior Vice President, Global Operations Services,